Kelly recently began her career at a large advertising agency. After her first two weeks, Kelly realized she was receiving ambiguous directions from her supervisor. Her fellow team members never seemed to be on the same page, and oftentimes they were assigned to the same piece of work while other duties were never assigned at all. After their weekly meeting, Kelly’s team decided it was time to confront their boss about their conflicting responsibilities. Since their boss was out of the office constantly, Kelly decided against trying to set up a face-to-face meeting because it would be nearly impossible for everyone to have a shared meeting time set aside. A phone meeting or group e-mail exchange appeared to be the best options, but members of Kelly’s team had different opinions about which medium would be more useful in clearing up the redundancies and the confused communication with their boss. Kelly realized time was of the essence, as her team needed clear communication from their supervisor before the quarterly performance review the following week.
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