Section 1 Guide workplace communication 6

Contents
Section 1: Guide workplace communication 6
Section 2: Engage in workplace communication and negotiation 9
Section 3: Review communication 13
Student name:
Assessor:
Date:
Business/organisation you are basing this project on:
Role within business/organisation:
Project/significant issue to be communicated:
Project areas requiring negotiation (at least one):
Section 1: Guide workplace communication

Describe the business or organisation you are basing this project on.
What is the name of the business/organisation?
Which industry is it part of?
What are the main activities in the business/organisation?
What are the broader organisational objectives and goals?
Summarise organisational policies and procedures
Which policies/procedures are applicable to your project/issue and/or workplace communication?
How are they applicable?
Attach policies/procedures to your portfolio.
Summarise legislative requirements
Which legislation applies to your project/issue and/or workplace communication?
How do they apply?
Research information needs of the business/organisation
Provide a written summary of your research.
What are the internal information needs?
What are the external information needs?
Are there any special needs/diverse cultures to consider?
How do the needs relate to broader organisational goals?
Which sources did you use to obtain information (at least three, including digital sources)?
How did you extract relevant information from minor references?
Attach proof of your research sources (e.g. internet search, video of interview) to your portfolio.
Develop communication protocols
Consider the identified information needs and organisational goals to develop at least two communication protocols.
Adapt the protocols (e.g. by using a different colour or font) to address at least two different contexts (e.g. deaf employees).
Attach your protocol (including adaptations) to this section of the portfolio.
Support and implement developed protocol(s)
Prepare at least two different materials (e.g. intranet post, poster, video, checklist etc.) to support and/or implement the developed protocols.
At least one of your materials should use digital technology.
Make sure the materials direct others to adhere to organisational communication requirements.
Implement the materials in the workplace (e.g. upload an intranet post, place a poster on the notice board).
Attach proof of the implemented materials to this section of the portfolio (e.g. photo of poster on notice board).
Mentor others to achieve communication goals
Who are you mentoring?
What expertise/wisdom/knowledge are you able to offer?
What mentoring principles will you follow?
How will you address organisational communication requirements and goals?
How will you motivate them to communicate respectfully and consider everyone’s needs?
Attach proof of your mentoring session to this section of the portfolio (unless viewed in person by your assessor).
Attach:
Policies/procedures ?
Proof of research sources ?
Protocols (including adaptations) ?
Support/implementation material ?
Mentoring session ?

Section 2: Engage in workplace communication and negotiation
Prepare to communicate complex information and negotiate outcomes.
What information (related to your selected workplace project or issue) must be conveyed and negotiated?
With whom will the information be conveyed and negotiated (at least two different audiences on separate occasions)?
First occasion:
Describe the audience
Are you aware of any communication challenges?
Are you aware of any differing perspectives?
Plan outcomes
What are the potential outcomes of the negotiation (at least two)?
What are your desired outcomes (at least one)?
Plan approach
How will you communicate?
• What method will you use?
• What communication style will you adopt?
• Why is this style suitable?
What communication challenges/risks do you anticipate (at least two)?
How will you remove any barriers that may influence understanding?
Which negotiation techniques will you follow to positively influence others?
Communicate complex information and negotiate
Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g. conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor).
Confirm negotiation outcomes
With whom will you confirm the key outcomes of the debate?
How will you confirm the key outcomes of the negotiation?
Attach proof of your confirmation to this section of the portfolio (e.g. minutes of meeting, draft email).
Implement negotiation outcomes
Attach proof of the implementation of negotiation outcomes to this section of the portfolio
Attach:
Complex information explanation/negotiation ?
Confirmation of negotiation outcomes ?
?
Implementation of negotiation outcomes

First occasion:
Describe the audience
Are you aware of any communication challenges?
Are you aware of any differing perspectives?
Plan outcomes
What are the potential outcomes of the negotiation?
What are your desired outcomes?
Plan approach
How will you communicate?
• What method will you use?
• What communication style will you adopt?
• Why is this style suitable?
What communication challenges do you anticipate?
How will you remove any barriers that may influence understanding?
Which negotiation techniques will you follow to positively influence others?
Communicate complex information and negotiate
Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g. conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor).
Confirm negotiation outcomes
With whom will you confirm the key outcomes of the debate?
How will you confirm the key outcomes of the negotiation?
Attach proof of your confirmation to this section of the portfolio (e.g. minutes of meeting).
Implement negotiation outcomes
Attach proof of the implementation of negotiation outcomes to this section of the portfolio (e.g. performance review spreadsheet updated to reflect new KPIs).
Attach:
Complex information explanation/negotiation ?
Confirmation of negotiation outcomes ?
?
Implementation of negotiation outcomes

Section 3: Review communication
Obtain feedback on communication and negotiation
Use digital technology (e.g. online survey, email) to obtain feedback from at least two sources (e.g. from mentoring session, or negotiations).
As you seek feedback, consider your communication/negotiation as well as the broader organisation’s communication systems, channels and processes.
Summarise the feedback.
Attach proof of the feedback to this section of your portfolio.
Identify opportunity for improvement
What areas of your communication and negotiation need improvement?
How effective were the communication channels, systems and processes?
What areas of the team or organisational practices need improvement?
Document and implement improvement requirements
Follow organisational requirements to document areas needing improvement.
Implement any improvements to organisational practices (e.g. amended policies/procedures/protocols)
Attach proof to this section of your portfolio
Attach:
Proof of feedback ?
Improvement documentation/implementation ?