Survey of patients’ experiences



Go to the Hospital Compare website at

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Answer the following


I. Classify the following quality metrics used to compare hospitals at Hospital Compare

– Survey of patients’ experiences

– Timely & effective care

– Complications & deaths

– Unplanned hospital visits


Classify the mentioned matrices using

1. Donabedian Model

2. The Institute of Medicine’s dimensions of quality.


II. Select a single hospital and comment on the results of “Timely and effective care” quality metrics for “Emergency Department Care” in terms of

1. The highest quality metric

2. The lowest quality metric

3. The hospital performance in comparison to the state average and the national average with respect to the highest and the lowest quality matrices.




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