Effectiveness in Patients’ communication

Scenario
Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking Robert’s insurance card and asking a
couple of follow-up questions. Robert asks the assistant to speak up because of some background noise. The assistant starts speaking slower and
enunciates her words instead of speaking louder.
Write a 175- to 260-word response to the following prompts:
Explain how Robert might perceive the office assistant’s reaction.
Explain the ramifications of communicating with patients in this manner.
Provide an example of a more effective communication method to use in this situation

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