why oral and written skills are important for a business analyst

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1. Discuss, in 500 words or more, why oral and written skills are important for a business analyst. Provide and add at least 3 references in APA format.

2. In 500 words or more, name and defend 2 use cases where a spreadsheet program should be used and 2 where a spreadsheet program should be avoided and why. Provide and add at least 3 references in APA format.

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